Wednesday, January 20, 2010

Yo Airtel! - damn your "Fair Usage" policy!

If I buy an "unlimited" plan, who are you to "limit" my usage? Am I not paying for the damned usage, you fools? Are you taking us back to the dark days of internet usage in India? And you have the gall to say - "We have analyzed (sic) the current bandwidth utilization (sic) trends of our Broadband customers and have observed that a very small number of users are using excessive amount of bandwidth. Such excessive bandwidth usage can result in an impaired broadband experience for you. We are committed to providing the best Broadband experience for our customers and in this endeavor we intend to stop abuse of connections by a few customers."

Now, allow me to rip your statement to shreds!
  • Why the american spelling? Is this America? Oops, sorry, you don't get such crappy internet service providers in the US. The customers would have sued your ass off!
  • Small number of users are using excessive amount of bandwidth - You moron, I paid for the excessive bandwidth in the first place. And I keep paying you every month. Again and again!. Every month. So where does this question come of excessive bandwidth? You gave me the option, I took it. Why don't you stop corporates from using "excessive bandwidth"? Can you try sending them such a joke and reducing their bandwidth once they cross a limit? Would love to see that happen!
  • Such excessive bandwidth usage can result in an impaired broadband experience for you. - who is the "you" here? Me? Hell, no! I am the one who is using the excessive bandwidth in the first place. So is this the average mango-man (aam admi) who does not give a damn about what speeds he is getting in his internet box and does not care about media streaming, uploading large images et al? Guess so. So he doesn't care. Who in bloody hell's name are you to determine that the mango-man is not having a great internet experience. When did you become a fucking communist?
  • We are committed to providing the best Broadband experience for our customers and in this endeavor we intend to stop abuse of connections by a few customers. Abuse, my foot! Jokers, remember that YOU gave me the option of getting an "unlimited" plan in the first place. I am abusing nothing by using high bandwidth! I am just using my connection to the optimum. Even if the unlimited connection meant unlimited speeds, this statement would still be stupid. You just removed MY "best broadband experience".
Can you imagine how some Indian corporates and foreign nations would be laughing at this "Unfairly used" policy? Dude, Sunil Mittal, I thought you were one forward thinking dude and greatly appreciated and respected you vision to be the head of one of the world's best telephony companies. Now, I laugh at you. Cause you know what will happen - someone was just looking for this opportunity and will remove the carpet from under your feet.

Thanks for so many years of great service. You've just lost a customer.

6 comments:

  1. I'm downloading something all the time. Is it only in Karnataka then? Either way, it's crap. Companies like Airtel need to realize that they are hindering progress. Startups in India with low budgets need unlimited bandwidth - and all they offer is a lousy 512 kbps. It's hard to digest that a country like ours is still talking in kilobytes.

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  2. And that too, "limited, fair-usage" kilobytes!

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  3. did they contact you to advise on this ? Jeez.. i heard Tata indicom do this to a friend of mine..

    D

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  4. These companies dont care a damn about the customers. They come up with things as cpompetitors grow stronger. Customers first my ass! These telecpom companies have been getting opn ojur nerves for a long while now!

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  5. Well airtel messed things up big time with this unfair usage policy. Hey i have a PS3 and a PC i download demos for it and its completely legal WTF airtel want to stop me from dwnlding.They changed are internet plan and speed without asking for our permition ! its not fair when i signedup for airtel i asked for unlimited data dwnld at a constant speed there was nothing abt 256kbps crap after a limit !!!

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