Thursday, August 07, 2008

Disgusting and lousy service - Reliance Broadband

Hey Anil Ambani. I really hope you read this blog post. Well, I really don't think you or your company cares anyway. After all, I am just one of the millions of dumbass customers you have. You lose one, there might be millions of more dumbasses taking one of your services. To tell you, you have totally lost one customer. Yes, it makes no difference to you! I don't care. I just want to tell everyone how much of a lousy service Reliance Wireless broadband services and the Customer service desk are!!

All I wanted was a relocation for my Reliance Wimax connection. So I called their Customer No Care. All the automatons tell you is that you have to pay! When I really started digging for more information did they tell me that I have to take the equipment with me! Damn, I nearly missed that and god knows what I would have ended paying up for! Then I had to call and ask what the next step was. They told me that I would have to raise a relocation request. This I did. And this was done 2 days before I moved.

So I took the equipment with me and carted it to the new place. Then I called Reliance Customer No Care to find out what the status of the relocation request was. They said that it will take a week! I said ok and waited 2 days. Then when I called for an update, I was told that I will also have to pay Rs.500. Then I asked how much for a new connection. I was told that its Rs.500. I asked how long that takes. I was told that it can be done in a day. Well, I asked why there is a difference in relocation and a new connection in terms of the days. Well, the automaton there replied that it is company policy. I pushed harder for a resolution. No go. Automaton says that he cannot understand. I ask to speak to the supervisor. I am FLATLY REFUSED access.

I call the next day asking for the supervisor again. Again, no go. The automaton this time even accuses me of calling in just to WASTE HIS TIME!! Damn, I was so damn pissed off that I cut the call cause I am worried that I might make myself into some electrical noise and burst his goddamned brains!

The next day, I get a call from their Customer No Care asking for my email address! When asked why, I am told that there is a form that I will need to fill up for relocation. By now, I am thoroughly and totally fuming. I ask why they don't have it when they can send me the bills to this email address! When Reliance needs my money, they have my email address so that they can send me the bill. When it is something concerning service, they conveniently forget my email address! And I also ask why this relocation form was not sent to me the day that I raised the relocation request! No reply. Automaton says something that makes me want to puke in disgust. He disconnects call. Remember, I swear like a sailor. But all these calls, I have not used bad language at all. Not even calling these automatons the word STUPID. Which they all are!

Damned automaton then disconnects the call. So I call Customer No Care again and I am told that I was at fault. I am told that "Customer did not respond properly". I said ok, thats fine. I am done with you guys.

I call Airtel, who even though they provide good service, usually do not have feasibility in many areas. Well the service desk was like a breath of fresh air and assured me that there was feasibility. I did not even have to pay a deposit as I took the corporate connection. The connection was done in 3 days and on the 4th day, there was light. Err no, the internet was working!!

Now, the joke with Reliance does not end there. 3 days back, I receive an email from Reliance Broadband with my bill attached. But by now, I am not surprised. I am really frustrated. So where was my email address when the relocation form needed to be filled up?? So damn pissed off again, I send a mail to their generic customer no care email address and hope that this atleast will not be monitored by automatons. Well, wonder of wonders, IT IS!!

Just read this email trail (with the latest updates on top, if you have read emails before, you will know that you will need to start from the bottom).

YOU TOTALLY IGNORANT IGNORAMUSUS!!! CAN YOU NOT READ?? I have only the worst words that I can possibly use!!! DO YOU GUYS EVEN CARE THAT I AM CLOSING SERVICE WITH YOU ONLY BECAUSE OF YOUR LOUSY CUSTOMER SERVICE? YOU CALLED ME JUST NOW TO SAY THAT YOU WILL DISCONNECT MY CALL. THATS ALL!!!! WHAT HAPPENED TO CUSTOMER SERVICE?? WHAT HAPPENED TO THE ISSUE THAT I HAVE PREVIOUSLY MENTIONED IN THIS MAIL TRAIL??

--- On Wed, 8/6/08, broadband@relianceada.com wrote:

From: broadband@relianceada.com
Subject: RE:'RIL=002-798-277'Reference to your mail
To: "XXXXXX@yahoo.com"
Date: Wednesday, August 6, 2008, 12:20 PM
Dear Customer,
Greeting of the day!
Thank you for contacting Reliance Broadband Customer Care. With reference to your mail regarding Service termination has been already registered under Service Request ID XXXXXXX and it will be resolved very soon. We regret for the delay and inconvenience caused to you. Looking forward to serve you in the future. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone 1800 30007777 from all telecom service providers ( Mobile, Fixed Wireless and Landline phones ). 022-3033 7777 from any phone Email: broadband@relianceada.com Website: www.reliancecommunications.co.in
Yours sincerely,

Jitesh Chabukswar.
Broadband Customer Care
Reliance Communication

-----Original Message-----
From: Naveen Roy (XXXXXXXX@yahoo.com)
Date: Wednesday, August 06, 2008 01:21 AM
To: broadband@relianceada.com
(broadband@relianceada.com)
Subject: RE:Reference to your mail

I have only the worst words that I can possibly use!!! DO YOU GUYS EVEN CARE THAT I AM CLOSING SERVICE WITH YOU ONLY BECAUSE OF YOUR LOUSY CUSTOMER SERVICE? YOU CALLED ME JUST NOW TO SAY THAT YOU WILL DISCONNECT MY CALL. THATS ALL!!!! WHAT HAPPENED TO CUSTOMER SERVICE?? WHAT HAPPENED TO THE ISSUE THAT I HAVE PREVIOUSLY MENTIONED IN THIS MAIL TRAIL??

--- On Tue, 8/5/08, broadband@relianceada.com
wrote:
From: broadband@relianceada.com

Subject: RE:'RIL=002-798-277'Reference to your mail
To: "XXXXXXX@yahoo.com"
Date: Tuesday, August 5, 2008, 4:32 AM
Dear Customer,

Greetings of the day!
With reference to your mail regarding service termination, this is to inform you that your request has already been registered under Service Request ID XXXXXX and the same would be resolved at the earliest. Further, please note that it takes 15 working days to complete all the termination formalities. Hence as long as your number is active in our billing system the minimum monthly rental will be applicable.

Yours sincerely,
George Augustine.
Broadband Customer Care
Reliance Communications

-----Original Message-----
From: Naveen Roy (XXXXXX@yahoo.com)
Date: Monday, August 04, 2008 07:55 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: RE:Reference to your mail

My contact no is XXXXXX and my Cust Id is XXXXXX.
Please make sure that you call in the morning only between 9 and 1 in the afternoon. Please do not try calling out of these hours and then update saying customer not reachable!!.

--- On Mon, 8/4/08, broadband@relianceada.com
wrote:
From: broadband@relianceada.com
Subject: RE:'RIL=002-798-277'Reference to your mail
To: "XXXXXX@yahoo.com"
Date: Monday, August 4, 2008, 4:37 AM

Dear Customer,
Greetings of the day ! In order to address your query, we request you to provide us the following information: Your contact number. Subscriber ID / Reliance fixed line phone number. We look forward to an opportunity to assist you
again.

Yours sincerely,
Aamrin Shaikh
Broadband Customer Care
Reliance Communications


-----Original Message-----
From: Naveen Roy (XXXXXX@yahoo.com)
Date: Saturday, August 02, 2008 10:34 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: RE: Reference to your mail

This is something that I have been hearing from Reliance all these months. "We tried to call you but you were not picking the call or we were unable to reach you!!". Such a sweeping statement. Put the blame on the customer. Let me tell you the problem. I was living in a different part of Bangalore before. I had the Wimax connection. On relocating to a different place, I was told by Customer Care that I needed to take the equipment with me. This I have done and also told Customer Care that I need to have the relocation of service done so that I can use the existing connection in my new place also. So I raised a request and after moving to the new place, I continuously kept calling and checking to see when
they would come and do the needful to get my net connection working. Nothing happened. I even asked that I talk to a manager and nothing happened. I was rudely put off by 3 agents!

Then a day later, I receive a call from Customer Care

asking for my email address so that they can send a form for me to fill up and send back for relocation. I got really annoyed and asked why they did not send me the form before itself. When you have my Reliance bills to send, you have my email address. But when there is some service issue, you have FORGOTTEN my email address????? When asked why they didn't send me the form before itself, I was spoken very rudely by the customer service agent. He then disconnected the call!. Later on, when I check with the status of the call, he has update the call as - "Customer did not respond properly"!!! This is an audacious statement!! I have since then lost all respect for Reliance and don't think that I will be continuing with your service. Remember - YOU are providing me a SERVICE. Even then, I am PAYING for it! I will demand service. And the worst part is - now you have my email address - just to send me my bill. I ask why?? I WILL NOT PAY!!


--- On Sat, 8/2/08, broadband@relianceada.com
wrote:

From: broadband@relianceada.com
Subject: RE:'RIL=002-798-277' Reference to your mail
To: "XXXXX@yahoo.com"
Date: Saturday, August 2, 2008, 4:47 AM
Dear Customer,

Greetings of the day! We tried to contact you over the phone, but were unable to reach you. This is with reference to your mail, we request you to provide us the exact nature of issue. So that we can address your request at the earliest.
Looking forward to serve you in the future.

-----Original Message-----
From: Naveen Roy (XXXXX@yahoo.com)
Date: Thursday, July 31, 2008 09:21 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Re: Monthly Bill Invoice Number : XXXXXX

CAN YOU TELL ME HOW YOU GOT MY EMAIL ADDRESS NOW ONLY? WHEN THERE WAS A FORM TO BE SENT TO ME (FOR RELOCATION), YOU CALLED ME FOR THE SAME!! I AM NOT PAYING!!

--- On Thu, 7/31/08, CustomerCare wrote:
From: CustomerCare
Subject: Monthly Bill Invoice Number : XXXXXX
To: XXXXXX@yahoo.com
Date: Thursday, July 31, 2008, 11:44 AM
Dear Customer,

We thank you for being a part of the Reliance Communications Ltd. We would like to inform you that your bill for the current month has been processed. Please find attached a soft copy of the bill for your reference. Looking forward to build a lifetime relationship with you.


LIKE HELL I WOULD WANT A LIFETIME RELATIONSHIP WITH RELIANCE!!!

5 comments:

  1. This sounds like a serious screw up only machan... they probably gave the major part to some third party or something or someone is screwing up big time in the top management.

    ReplyDelete
  2. F***ed up Bas****s!!! And Like hell I want to have a relationship with Reliance!! And that too, lifetime. Hell, that would be HELL!

    ReplyDelete
  3. Fuck beans... my condolences, I know how this shit can make your blood boil!

    ReplyDelete
  4. That's how Reliance is. Just read my experience on Relinace BIG TV here http://reviewboss.com/reliance-big-tv-review.html

    Reliance is a TOY selling company

    ReplyDelete
  5. All the money that Dhirubhai made this reliance communications guy are loosing be it Airtel or Reliance both have the most illiterate and fucked up Customer care worthless i wonder if they have any quality tests on these guys even the top management is filled with illiterates they have just used references to get jobs

    ReplyDelete

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