Wednesday, March 02, 2011

Seagate hard disk service - Bangalore

Recently, my hard drive died. Thankfully, it was a slow death - gave me a number of days advance notice and then passed away gracefully. If only celebrities and some other people could....well, thats for another post!

Since this was the case, I was able to purchase a new hard drive and transfer all important data onto the new drive beforehand. I knew my older hard drive was in warranty and tried to locate information on where I would need to go to get it replaced.

Now started the hellish work of locating information. We seem to have so much access to information but very little real, useful information!! Anyways, to cut a long story short - here follow the details for the Seagate service center in Bangalore.

This is completely taken care of by Accel Frontline Services. Their address:
No. 2 & 3, New Raja Building
Narasimha Raja Road,
Opp Town Hall
Above Andhra Bank
Bangalore - 560 002
Phone: 080 41129213 and 080 41129214 (forget these numbers, they never pick the phone!) Thanks to Surya for the updated phone numbers.

The only problem with this address (on the internet when I was searching) was that they conveniently forgot to mention that most famous landmark - Town Hall. If they had mentioned that on the sites, would have made things a lot more easier.

Best way to reach this place is locate and reach TownHall. Go forward from there (if TownHall is on your left) towards the Mysore Road flyover. Just after the signal, the New Raja Building is on your left. Look out for the Andhra Bank on the ground floor. Accel services are on the 2nd floor.

Now, before you rush off - note that you will need to create a profile on their site before you take your defective hard drive to them. This is compulsory and if you do it beforehand, it will save you the trouble of having to scream at their staff! You can register at their site - http://myservice.accelwms.in/index.aspx by selecting Seagate from the vendor list and creating a new profile link on the next page. Thankfully, I had done that. Once you have registered, all you have to do is take the drive to them, get a token from the damn helpful little security guy there, wait your turn and give the drive over to the damn helpful person at the counter. Their warranty checker never works, so check for your warranty status before you go there. You will need to give them your profile id (where you'd created it on their site) and done - they will swallow your drive and let you know when you can go and collect a replacement drive.

Oh and the link to check the warranty of your drive - Seagate Warranty Check.

Another update that Surya has provided - "In case if anyone wants to take a back up before they go there and submit the HD, send a mail to india_cso@accelfrontline.in and once you receive reply from them, go ahead with backup. At the time of submission of hard-disk, all you need to submit is a print of the e-mail and invoice of the data recovery service provider."


Update on the working days/timings for Accel from Chandra - working hours will be 9:30 a.m to 5:30 p.m Monday to Saturday (2nd Saturday holiday)

223 comments:

  1. Thank you for posting this. I found this very useful. I tried for a few hours to figure out where this place was through phone calls but gave up in disgust since as you said, they don't pick up their numbers.

    Anyhow, after returning my disk (which stopped working a few days after purchase), I am quite clear - I am NEVER going to purchase a Seagate disk again. NO SEAGATE EVER.

    ReplyDelete
    Replies
    1. thanks a lot for the bolg. in short - "damn helpful"

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  2. Hello Tarun - glad you found the information helpful! Well, I have not had problems with Seagate except that 2 HDDs have died or had major bad sector issues :)

    Guess you can call them major problems after all! :)

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  3. my Seagate FrreeAgentGo hexternal drive is not working suddenly. Whenever i am connecting it to my laptop a hard to hear beep sound is coming from it. Its capacity is of 5ooGB and i have 450gb data in it.
    I am following your instruction to go to Accel
    but can i get the data (that is in my drive) back?

    Thanks for helping with this info.

    ReplyDelete
  4. Hello Tapas!
    Thanks for landing on the blog. Have you tried this page on Seagate that gives you some diagnostic tools?

    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

    Let me make it clear that I have not used any of them. And the best place to look for information on data recovery is - http://services.seagate.com/contact.aspx#other

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  5. Hi Naveen,

    Thanks for posting seagate info, Its very helpfull.

    Mine 500HDD got crashed and I lost my 350Gb data. And guess what even we cant recovery 1Mb from that HDD as its I/O error. When i contact seagate helpdesk they said its recoverable but we need to send the HDD to US. Its really pathetic.

    Thanks
    Vijay

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  6. Hello Vijay - glad you found the information useful!

    Sorry to hear about the data loss. You can check out for some local data recovery experts. I am not sure of any names but will try and locate some information.

    ReplyDelete
  7. Hi,

    Any one please help. I have this 500 Gigs Maxtor(Now seagate) Onetouch HD, but it is not detecting any power. It needs power to run the Fan. It worked fine for 2 years and suddenly no response. I purchased it in USA and is under warrently till 2013 but as I am in India now..it is of no use. MOST IMPORTANT is the 250 Gigs of DATA. I care the hell about warrently and the HD. How will I be able to save the data at a reasonable cost. Will some local expert pull out the HDisc and transfer it to another Drive..Pls suggest...N I HATE MAXTOR/ SEAGATE FOR EVER.

    ReplyDelete
  8. Hello Avay - I have never used any data recovery experts but I remember trying to get some info some years back. Back then, stellarinfo were quite famous. You can try approaching them - do a search on the net for their address and contact details. However, please note that I have not used them and cannot comment on their work.

    ReplyDelete
    Replies
    1. Stellarinfo company is #1 data recovery company, but they charge very high.

      Delete
  9. Hi Naveen,

    I have bought seagate harddisk from US store.Suddenly stopped working on one fine day. I don't have the original bill with me. Can i claim the replacement since the harddisk still under warranty.

    ReplyDelete
  10. Hello Raghavendra,
    Yup, I have posted the link for the warranty check on this post - http://support.seagate.com/customer/en-US/warranty_validation.jsp?form=0

    ReplyDelete
  11. Hey all,

    I bought a 500gb expansion drive from ebay and while it was in watrranty, the connector port got dispaced. I could not connect the drive to my laptop but the drive was full of data.

    Here's what i did, I got a permission from Accel infoline to open the hard drive for data retrieval. I e-mailed them at india_cso@accelinfoline.in and got the permission in 24 hrs.

    After that i took the hard drive to a local guy and asked to him retreive the data and then sign on the hard copy of the email with permission in it. Then i went to accel's office near town hall and submitted the damaged drive. They will issue a replacment soon.

    Please make sure you seek permissiom before opening the drive for data retrieval else your warranty goes void. I hope this helps.

    P.S. I got all this information from Accel's helpline number 3007 8348. Thankfully they picked up my call :)

    I hope this helps!

    ReplyDelete
    Replies
    1. I have the same issue.. Can I know how much u paid for data retrieval? And I tried to mail the email id here.. But its coming as DNS error.. Could pls provide me correct email id?

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    2. india_cso@accelfrontline.com

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  12. Wow, that was some really helpful information, Samreen. Thanks for that. Hope this is useful to some people who are looking to retrieve data from a drive in warranty.

    ReplyDelete
  13. Hi Naveen,

    Thanks for this blog. This is really useful information for Seagate users.

    I have Seagate 160 GB external hard disk which is still under warranty. The mini USB port in the hard disk has got displaced.

    I called their helpline number 080-3007 8348. Fortunately they picked up the call. The person is saying that since there is an external damage, this part cannot be replaced. Is this true?

    Also, do you know of any local guys in Bangalore who will retrieve the data? Probably I need to take permission of Accel as mentioned by Samreen before data retrieval.

    ReplyDelete
  14. How much does it cost to get data back from a 500 GB HDD (Freeagent GoFlex). I have one and it fails to get detected.

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  15. i had this problem of my 1.5 TB drive not being recognised when i plug it in. Guess what this is happening just 3 months after i had bought it . While i was checking for a service center in bangalore i went thru this random article on seagate website for formatting the drive according to ur computer. Thankfully that has solved my problem and fortunately i was not having much data at time of format. Thanks to Naveen roy it all started here and i got useful links from this page....

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  16. @ Rajesh - I am so glad to be of help. I can imagine what a hard drive crash can mean!!.

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  17. Thanks for the help. I did as you mentioned i.e. created my profile before going there. After that the procedure was easy. They just asked for my customer ID and took my hard-disk for repair. However, finding the location was a little tough and since they were not picking up the phone it became even more tough.
    The updated phone number is - 080 30078348

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  18. Thank you so much for all the useful info. Top of all a special thanks to Naveen

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  19. Glad to be of what little help I could be. Its cause I suffered to get this info - now it is there to help others!!

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  20. thanks a lot ! Another info required..are they open on saturday ? i tried to reach them but of no avail...

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  21. Hi Naveen,

    Thank you so much for posting this valuable information.

    My 8 months old 500GB hard drive is dead, system is not reading it so I gotta run to this damn helpful guys. Any idea how many days it takes to get the replacement?

    ReplyDelete
  22. Awesome. What a great help you have been. How many days did these people take to send you a new hdd btw?
    Thanks :)

    ReplyDelete
  23. Anony-mouse :) - Yes, they are open on Saturdays as far as I am aware. I remember that I went there on a Saturday. No, don't bother calling, they don't usually pick! But like Samreen has mentioned, try calling on 080 3007 8348.

    Sudip - Glad to be of help. I know how much of a pain losing data can be! It doesn't take too long for them to provide a replacement. IIRC, they asked me to collect my replacement drive in just 3 days time!

    Kamal - Since the replacement is surely provided by Seagate, it doesn't take long. As I've replied to Sudip above, it just took 3 days. Hopefully you will also get it soon.

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  24. Interesting, for my FreeAgent GoFlex 500 GB, it is asking me to take it to Chennai, though I gave my Bangalore address! Curious enough, the Seagate online tool too gave the same Chennai address of Accel Frontline.

    ReplyDelete
  25. Really want to commend you Naveen for this wonderful blog! My Seagate 1 TB crashed without a reason and after reading this, will do the registration and warranty check and visit Accel.

    Thank you friend!

    Satya

    ReplyDelete
  26. @ Bobby - I am not sure why that is happening though. Try calling them or if you can spare the time, reach them directly and tell them this problem. Long shot, as you actually have to register online.

    @ Satya - thanks! I am glad to be of help.

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  27. Thank You Naveen Providing all the information. it helped me a lot.

    ReplyDelete
  28. Thanks a lot Naveen.
    You r a life saver. My brand new 1TB crashed on its 1st use. Is Seagate drives so bad? I am using my 160GB WD for last 5 yrs w/o any issues.

    Shine

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  29. hi naveen. My 500 gb free agent's adapter has been died. Where i can purchase a new one? Mail me at csovan10@yahoo.com. I'll be glad to recieve the answer from you.hi naveen. My 500 gb free agent's adapter has been died. Where i can purchase a new one? Mail me at csovan10@yahoo.com. I'll be glad to recieve the answer from you.

    ReplyDelete
  30. Can anybody tell timings of accel office in bengaluru

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  31. @ Rajesh PH - glad this helped you!

    @ Shine - Well, I've never used any other manufacturer than Seagate all these 11 years or so. Maybe their quality has come down these past years or so.

    @ Sovan - Sorry, can't help. On a google search, this comes up - check on that forum - http://forums.seagate.com/t5/FreeAgent-Products/replacement-power-supply-for-freeagent-desktop-500gb/td-p/5641

    @ Anonymous - would appreciate you posting atleast with a name! ;) Accel works like a government office - be safe and go there between 11 AM and 5 PM.

    ReplyDelete
  32. Hi ,
    My seagate hard disk has failed recently, i bought it 5 months back .But i dont have the bill right now.Also can u suggest me how to recover the data?im in much need of it

    ReplyDelete
  33. @ Nithesh - I guess the bill of purchase is not required for you to get it serviced. You can check for the warranty on this link - http://support.seagate.com/customer/en-US/warranty_validation.jsp?form=0

    And sorry, no ideas about data recovery - have never had the need to. You can check online for something. I do remember trying to contact StellarInfo some years back for a friend's HDD. Good luck!!

    ReplyDelete
  34. Hi,
    My Seagate portable 500GB GoFlex is not recognising suddenly by laptop. I have huge data.
    As soon as I plugged in, partial light blinks for 2 sec and goes off. I can sense motor is working for some time but after that complete silence. Can someone help if that can be repaired and I can retrieve my data from it.

    It is still in warranty. Can Accel guys help to get it repair or any one other pointer outside where I can get it repaired.

    Pls pls help me out.

    Thanks,
    Vaibhav

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  35. This comment has been removed by the author.

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  36. Thanks a lot for the info Naveen.....I filled in the form for my hard disk repair at http://myservice.accelwms.in/index.aspx. But then, my HDD destruction is very very severe. It sustained an accident and my hard disk is jammed.....Any idea this can be repaired???? I m not bothered about the data, but then its a 1 TB storage and I cant sustain the breakage.Will they repair it????Or any other placde in Bangalore who can repair it? Please let me know......

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  37. @ Shru - as far as I know, this will not be covered under warranty. Check this link to see what is not covered under warranty - http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=void-warranty&vgnextoid=14de3804f3333210VgnVCM1000001a48090aRCRD

    Not sure of any other place where they will repair it. Google? :)

    ReplyDelete
  38. Hello Friends,

    My FreeAgent Go Poratble drive 500Gb(2 years Old) and Maxtor Basic portable 160Gb(3 years Old) suddenly started making some chirping sound and got crashed. :( Thanks God....http://www.piriform.com/recuva came to my rescue...My 90% data from Maxtor and 100% data from Seagate got recovered. I am very much thankful for the software programmer.
    Well for the damaged disc my maxtor is working fine after reformatting...checked with seatools...but for Seagate 500Gb one its showing error. I have to get it replaced. Hope by information given by Mr. Naveen it would be of much help.

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  39. Yeah, I one more thing I would like to add is I backed up all the data to newly bought Iomega Harddisk. I don't trust Seagate any more....

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  40. I had the problem in the connecting pin of 500 external HDD to the connector wire. Is there any possibility to repair . because i need the data of 400GB . I am from bangalore .Please help me thank u in advance

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  41. @ Cool Boy - not sure though you can check if it is covered under warranty.

    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=void-warranty&vgnextoid=14de3804f3333210VgnVCM1000001a48090aRCRD

    ReplyDelete
  42. Hi Naveen, my 500 GB seagate Hard disk is not recognized. It is giving a beep sound when connected. I went to SP road for the data recovery. They said they will charge 1000 for 1GB. Im not sure what might be the problem.

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  43. Data recovery is expensive.. Usually about USD10 per 1GB... But most data are retrievable because the OS may be corrupted, or the connector damaged..If you do not hear a `click,click' sound, chances the data can be recovered. Click sound MAY be a mechanical problem. Or virus :)...see if you can zap those nasty viruses!
    If your drives cannot be detected, chances are the OS is corrupted. Use the drive as a slave, connect to another PC with a working master drive, and see if you can access the `defective' slave drive..
    When you want to do data recovery, just recover the data (photos, eecel, doc files)... Don't waste money recovering programs, OS, games because these recovered programs won't work again....
    Don't compare 3year old drives with present drives.. The data now are packed closer and if you don't handle them well, they will fail you.. Just think of your cramped Indian Trains.....

    ReplyDelete
  44. @ HDD avenger - thanks for helping out Anonymouse there! I don't have too much idea on data recovery but know that it is quoted quite costly. Shiver!!

    ReplyDelete
  45. hi naveen,
    your blog helped me out a lot.. thank you..
    when i reach the service center, they were ready for the replacement of device but no responsibility for data.. they asked me to send a mail including my device information to india_cso@accelfrontline.in to take a permission mail from the company to open the device with warranty and to recover from a third party and I've to carry the print of the permission mail with device when i go there next time for replacement.
    I send the mail but didn't get a reply/permission yet.. Can i go ahead with data recovery..?

    ReplyDelete
  46. Hi Naveen,
    Thanks for your great blog which helped me very much.
    Accel peoples were ready for a replacement for my 500 GB HDD which stopped working suddenly few days back. But no responsibility for the data, they asked me to send a mail (india_cso@accelfrontline.in) to the company by seeking permission to open the device for data recovery from a third party to get warranty. I did send the mail but didn't get a reply/permission yet. Can i go ahead with data recovery..? Warranty..?

    A sad story is.. I bought this damn HDD when my great laptop dead, i took all backup from my laptop and copied all other data to HDD and using it for 6 months... Good Time..!! what else to say..

    ReplyDelete
  47. Hi Guys, I have bought my free Agent 500GB 2 years back with 5 years warranty and as Naveen said - "Thankfully, it was a slow death - gave me a number of days advance notice and then passed away gracefully"
    Same story here @ Chennai - Hard to locate and no use of calling Accel Frontline.. and then I managed to locate service center and gave my drive. After 2 weeks, they gave me a Go-flex (Instead of Free Agent)and in the box it says 2 years warranty.. This piece is not registered in the website and I'm worried, if I will be getting a 2 or 3 more year warranty. ??

    ReplyDelete
  48. Hi,
    My name is shreedhar and I have 2TB seagate harddrive, currently is not detecting on my desktop, when I connect the harddrive to my PC, its give 1 low sound error on harddrive, and its not showing that is connected to my PC, could you please advice, can it be fixed and can I recover my data as well, I have some photos and vedio which are really very imp for me

    ReplyDelete
  49. My 250gb external segate drive indicates as the files in drive are corrupted and not visible..what should wanna do..

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  50. Naveen, thanks a lot. My external hard disk got corrupted and was replaced within 20 days.

    ReplyDelete
  51. Thank you for the post.I have to replace my 500GB Drive.

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  52. Wow, I am so glad that this post could be of help to so many people.

    ReplyDelete
  53. Thank you so much Mr. Roy, this info helped me streamline my approach to have my drive replaced. Had [ note the past tense] 500GB seagate filled with the best Independant movies and some great shows and all of that got corrupted in a few seconds. It was a gloomy day to say the least.
    Hopefully I can start over now. Thanks again for providing detailed information so I could just use one source to locate the necessary details. I would probably have made 2 or three trips otherwise. [India *rolls eyes*]

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  54. @Anony-mouse - glad that this post could be of help. Hahaha, yeah I know the part about India - and I know you mean no offense. :)

    ReplyDelete
  55. will they service WeternDigital External HDD

    ReplyDelete
  56. @ Anony-mouse - yes and pigs will fly!

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  57. Naveen, your information is a godsend and will sure save me much headache. Thanks a ton!

    My Seagate 1TB is failing... 2891 bad sectors and counting. Windows 7 keeps telling me that the HDD is failing and so does Hard Disk Sentinel. SeaTools basic test failed as well. However the drive is still functional. I guess its only a matter of time before it dies. Do you know if they'll accept such a drive for warranty replacement? Or is only a dead one accepted?

    ReplyDelete
  58. Hello Santosh!

    You are lucky - like I was in terms of the hard disk dying. It is slowly dying, so I would suggest that you quickly copy over all the important data into another hard drive. Since SeaTools basic test has failed, I am pretty sure they will replace this drive under warranty.

    Good luck!

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  59. Thanks a lot.. Its very helpful info.. :-)

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  60. Thanks for the tips Naveen. I already backed up the files to other smaller disks - it wasn't easy though. Anyway it was a good push to clean up the data as well... I think I'll take the disk tomorrow for replacement.

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  61. My GoFlex 1TB HDD suddenly stopped working when i connect it to my laptop, though the disk spins at the beginning for a while and as soon the LED comes alive the spinning stops and its not being detected in laptop. However, in the safely removing devices tab its listed as USB 2.0 cable. Please suggest a solution....

    ReplyDelete
  62. @ Saptarshi - would love to help but not sure how I can! I would suggest checking in another machine - especially on a desktop. Connect it to one of the ports in the back, not the front! Try another operating system. Linux?

    ReplyDelete
  63. Thanks alot for posting such useful information with its detailed description

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  64. @ Naveen, thanks for the suggestion ll try to do it

    ReplyDelete
  65. @ arun - glad to be of help!

    @ Saptarshi - do let me know if it turns out well...

    ReplyDelete
    Replies
    1. tried the technique without any success though not in linux.... so finally gave it up for replacement

      Delete
  66. thank u very much for the blog.. u saved a lot of my time.. I real appreciate it. keep up the good work

    ReplyDelete
  67. Hi naveen
    I have broke my USB port of the hardisk and i want it to be repaired or change the caseing.Their is no problem with my hardisk.Kindly no will i get a solution for this problem

    ReplyDelete
  68. Hi Naveen

    Same problem as everyone reported !!
    My 1TB hdd is 900GB full :( All of a sudden it stopped working
    When I connect it in - it BEEPS - then tries to spin - dies down
    Computer does not detect it - says only a Seagate USB 2.0 cable is connected :(


    I have 900 GB of data in it and I have to have to recover it. My hdd is in warranty till 2014 - I am in Bangalore.

    Do you know if someone locally can help me retrieve my data?

    ReplyDelete
    Replies
    1. hi my name is naveen. my number is 8147372458. i need ur phone number. i can help u

      Delete
  69. Accel frontline service online registration s huge problem. . . . I 've been unable to submit the form online as there s some problem wit t . The helpline no s not workin. . Wat shall i do

    ReplyDelete
  70. Hi naveen. . . . My 500gb internal hard disc s not respondin. I checked out my hard disc s in under warranty. . . I tried to register online on the web site u posted but there s some problem. . . So shall i go to them n ask them to register or wat? N wats re the workin days of the service centre

    ReplyDelete
  71. Hi naveen. . . . My 500gb internal hard disc s not respondin. I checked out my hard disc s in under warranty. . . I tried to register online on the web site u posted but there s some problem. . . So shall i go to them n ask them to register or wat? N wats re the workin days of the service centre

    ReplyDelete
  72. @ Sangeeta - I would suggest you approach them directly.

    @ Anony-mouse - Yes, if you are unable to register online, give them a call and tell them why you are unable to register. Btw, why are you unable to register?

    ReplyDelete
  73. Hi naveen . . . . Well i got t registered . . . M not findin to go the service centre cos of my coll. . . In bet i've heard there s service centre in cunningham road? How many days do they take to replace the hard disc. . .

    ReplyDelete
  74. Hello Yateesh. I am not sure the service center is at Cunningham Road. When I'd actually written this post itself, the service center was moved to where I've mentioned it is now. They replace it within a week.

    Good luck!

    ReplyDelete
  75. Hey Naveen! thanks so much and this post is really helpful.. went there today and ur description was so easy to locate. the updated phone numbers are 080 41129213 and 080 41129214. In case if anyone wants to take a back up before they go there and submit the HD, send a mail to india_cso@accelfrontline.in and once you receive reply from them, go ahead with backup.. at the time of submission of harddisk, all u need to submit is print of e-mail and invoice of the data recovery service provider :) hope this helps.

    ReplyDelete
  76. Hello Surya!

    Great to know that this post was of help. Thanks for the other information too - I have updated the phone numbers and will also add the information about the backups.

    ReplyDelete
  77. hey my 500 gb just died,
    no one picking on the numbers above,
    itz not even 1 year since i bought it,
    after many attempts i am not able to register on that stupid site, what all documents i need to carry along

    ReplyDelete
  78. @ Karan - as explained, try and check after a while. But when I opened the site just now, it is working and was able to open the registration page.

    But you will need to register on the site for sure! And as I have mentioned in my post - "Once you have registered, all you have to do is take the drive to them, get a token from the damn helpful little security guy there, wait your turn and give the drive over to the damn helpful person at the counter. Their warranty checker never works, so check for your warranty status before you go there. You will need to give them your profile id (where you'd created it on their site) and done - they will swallow your drive and let you know when you can go and collect a replacement drive."

    ReplyDelete
  79. Hey naveen. . . From town hall s the service at a walkable distance. . .

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  80. Hey naveen . . . M yateesh here. . . S the service centre open on saturday. . .

    ReplyDelete
  81. Hi naveen. . . M Yateesh. . . Thankx a lot to u. . . I found the service centre quite easily. . . .

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  82. Hello Yateesh - glad to be of help.

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  83. Hello Naveen,

    Thanks for the useful information about Seagate Services. My Seagate Go Flex drive (1.5 TB) is just 8 months old. It is throwing a message to format the drive when connected to Windows 7 system. Whereas, it is well detected and working in macbook.

    1) Is my HDD eligible for replacement?

    2) Will seagate bare the invoice amount paid for data recovery?

    Awaiting for your valuable answer!

    Thanks,
    Arun



    My

    ReplyDelete
  84. Hello Arun!

    I am not sure if this will be covered under warranty. Why don't you call them and check. And AFAIK, no, Seagate will not pay you for you backing up your data - this is not a perfect world, my friend :)

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  85. Hell My name is Suprreth. I have seagate Goflex 1TB Hdd... Now its not connecting any PC, Laptop... I Have warranty... Where should i service... I saty in Banglore. Reply me soon

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  86. Err, did you read my post by any chance? Read and be enlightened my friend! :)

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    Replies
    1. Can someone give me the correct updated phone numbers of the seagate hard disk service centres??

      Delete
  87. The latest numbers as a reader pointed out are 080 41129213 and 080 41129214

    ReplyDelete
  88. Mr.Naveen



    my name s Naren
    im havin 500gb internal seagate hdd.it is not get deducted even in the bios.
    do u knw y it was happend .
    will i get replacement......

    waitin for ur Answer........

    ReplyDelete
  89. Hello Naren!

    Well, if it is not even detected in the BIOS, I would suggest you check to see if there are any loose connections and if there is power to the HDD. If it still does not get detected, would suggest you get it replaced.

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  90. Thanks a lot for the information bro, was very helpful

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  91. My HD 500 GB got crashed and it is in warranty period.
    I am calling on this no which is given above just to check the procedure but no one is picking up the call.
    Can you help to track the address of the service center.

    ReplyDelete
  92. Wow, read the post mate! :)

    Accel Frontline Services. Their address:
    No. 2 & 3, New Raja Building
    Narasimha Raja Road,
    Opp Town Hall
    Above Andhra Bank
    Bangalore - 560 002
    Phone: 080 41129213 and 080 41129214

    ReplyDelete
  93. Hey,

    Thanks for your post. I would have never found the office through the official channels (they still have the old address on their web page).

    Since the registration page does not work, I simply went there. Just like that. The friendly staff just gave me a paper snipped and asked to write down name, address, phone number and email contact. That's all. There was even no waiting time. I am just hoping, they keep it up the way it is. That they cannot rescue the data on my broken 2TB hard disk, is not their fault.

    Thanks again!

    Alex

    ReplyDelete
  94. @ Alex - glad to be of help! And counting the comments, I am glad I could help out some people! Now only if they would pay me for it ;)

    Thanks for updating us about the registration part. Hope they keep it this way too. Simpler.

    Nice blog btw!

    ReplyDelete
  95. This comment has been removed by the author.

    ReplyDelete
  96. Hi Naveen,

    Thanks for this blog. Following the information provided by you I could get my two seagate hard disks replaced.

    Thanks a lot.

    Regards,
    Krishna Kumar
    Bangalore

    ReplyDelete
  97. Hi naveen.. any idea what they do if the usb port is broken? in case i Get it fixed by local vendor in sp road will the warranty be cancelled?

    ReplyDelete
  98. Since you're already going to SP Road, why don't you check with Accel before you do that? I am pretty sure warranty will be void if you replace it in SP road.

    ReplyDelete
    Replies
    1. Thank Naveen. I will first check with Accel office, later go SP road..

      Delete
  99. folks, spoke to the guys at Accel, it seems they do not do anything more that a replacement now, any pointers for what needs to be done - I need to retrieve my data off a crashed Seagate HDD...

    ReplyDelete
  100. @thetrooper83 - you can send them a mail and get their permission to recover the data by a third party vendor. Then get data recovered and replace the drive at Accel.

    Another update - carry all accessories when going. My friend was asked to send a mail, get permission after the tag was missing from the USB cable!

    ReplyDelete
  101. I gave my 500 GB hard disk and they gave a Warranty Service Request letter. I was told to wait for 7 days. Now its been more than 1 month I didn't get any msg or call from them. Now online status shows no information. Not sure what to do? I do I get my Hard disk back.

    ReplyDelete
  102. @ Arockia - I guess it is best you contact them as soon as possible. 1 month is too long a time. Did you not try and contact them at all about this?

    ReplyDelete
  103. Hey
    I have been usind a 2 TB Goflex external hard drive.just yesterday it fell down from a low height and got disconnected from the main power supply while running.Upon reconnecting it amde 12 beep sounds and fails to get recognised afterwards.
    Please help.!!

    ReplyDelete
  104. Guess Accel only does replacement these days. That is the update that someone gave me. It is best you contact them to see if it can be fixed? Is the data recoverable?

    ReplyDelete
  105. vinayaka
    aceel will take more day's but not repairing proper way one day also not work properly

    ReplyDelete
  106. On google maps I see Seagate Service Center close to what is shown in the map in this blog but slightly away. Is this the correct location or is the one in this blog the correct location.

    http://maps.google.co.in/maps?f=q&source=s_q&hl=en&geocode=&q=Seagate+Service&aq=0&oq=ekjan+ass&sll=12.974727,77.609365&sspn=0.029232,0.052314&ie=UTF8&hq=EKJAN+ASSOCIATES,&hnear=Bengaluru,+Karnataka&ll=12.9632,77.583285&spn=0.001827,0.00327&t=m&z=19&vpsrc=6&iwloc=A&cid=16646892531244003592

    ReplyDelete
  107. Hello Mahotji!

    Thanks for the update. I would say, if you are looking for accuracy - they are both wrong. Accel is just a floor above the Andhra Bank. And it is easier to locate Andhra Bank there. Thanks!

    ReplyDelete
  108. Thanks for all the information. Now I should check out if can get a replacement for my 500gb hdd which just stopped!!

    ReplyDelete
  109. Hello Jaisimha. Glad to be of help. Good luck with the replacement.

    ReplyDelete
  110. Hello Naveen,
    I am in a great fix! May be you could be of help!
    I have a Seagate 500 GB SATA hard drive under warranty period which stopped working last week. It was not getting detected on BIOS. Now I am learning that it must have a broken spindle. Is there anyway I can get my data without spending a huge price?
    Thanks.

    ReplyDelete
  111. Sam - not sure at all! It is best you approach a data recovery center and they can advise.

    I am moving to Western Digital. I wrote this original post more than a year back but the HDD that I had bought that time - Seagate has had a problem now and is booting up only once in 3/4 attempts! Damn you Seagate!

    ReplyDelete
  112. Thank you! I was told that the firmware has crashed! This batch from Seagate, 7200.11 Barracuda, is prone to this issue it seems. Do you know if I can still hope for my data?

    ReplyDelete
  113. THANKS Naveen for your useful blog i have aslo a segate 500 gb external hard disk its not working i have important data in it but the accel frontline don't provide any data back up now
    i would like to know how much it will cost to have data back up from 3rd party ?

    ReplyDelete
  114. @rowdydevs: Me also fall into the same crap. Did u find the service center to get the data backup in bangalore. please update me on gbhasha (at) gmail (dot) com

    ReplyDelete
  115. @ Sam - Not sure at all. Best is to try with a data recovery center.

    @ rowdydevs - No idea. Please contact a data recovery center.

    @ Shaji - No idea. Still the same answer as above.

    Guys, don't wanna piss you off. But I have absolutely no idea about data recovery.

    ReplyDelete
  116. Thanks for the info. Really helped me.

    People here at IISc use the service by Stellar for data recovery. I have never seen a single file missing after their recovery.

    On the downside, their service is really, really costly. We generally do not go their until the click of death. Before that, its better to try yourself and recover it from linux / DOS.

    Address: Mittal Tower, Office No. 1206, 12th Floor, B -Wing, MG Road, Bangalore
    Check out more at http://www.stellarinfo.com

    ReplyDelete
  117. Hello Saikat! Glad to have been of help. And thanks for providing info about Data Recovery - hopefully I can point it out to people who ask for it. But when you say pricey - do they calculate in terms of GB recovered? Any idea how much it is per GB?

    Yes, I agree about Linux / DOS - I recently helped out a colleague in office with Ubuntu. The HDD wasn't detected at all in Windblows.

    ReplyDelete
  118. @Naveen:
    Hi Naveen, Thanks for the info about the Accel.
    My Seagate Hard disk which is in warranty is not working.
    i am having important data in my Hard Disk and it is in Warranty.
    If i go to any vendor for Recovery, they will open the casing to try for Data Recovery, in this case i will loose my warranty.

    Kindly give some info on this case.

    Regards,
    Chandra.

    ReplyDelete
  119. @ Chandra - Do send a mail to india_cso@accelfrontline.in asking permission to open the device for data recovery from a third party. Once they reply and give you their permission, then only proceed with data recovery. Otherwise, they will not honour the warranty.

    ReplyDelete
  120. thank you for the lucid information on seagate. :)Its been very helpful. :)

    ReplyDelete
  121. Thanks naveen for ur damn helpful blog,

    I wanted to ask that while checking my warranty status, itsaid that my HDD is out of warranty, but although it showed the serial number right, the part number was changed while the final status was displayed. It was purchased in Canada. If i enter the country as Canada it shows no records, but entering it as India shows the above said results. Do i assume that the warranty is over ?

    ReplyDelete
  122. @ Anony-mouse - glad to have been of help ;)

    @ Aditya - well, it would be safe to assume that the HDD is now out of warranty. But to be safe, I suggest you approach Accel directly and check with them. You never know, you might get lucky!

    ReplyDelete
  123. Hi Naveen,

    I have Seagate FreeAgent GoFlex 500 GB Harddisk, Two days ago, I tried to connect my harddrive with CentOS which was working under VM. I didn't do anything. But after that when I tried to use my device in Windows 7, my drive was not visible in my computer. I checked in Disk Management also but there also my drive was not visible. I can see my drive is visible under "Control Panel\Hardware and Sound\Devices and Printers". I can close my device from Safely Remove Hardware. I checked my Hard disk cable when I connect with Laptop, it glows white light which means power is reaching to drive. I checked my hard disk in another 2 laptops which is having windows OS but no luck. Could you please provide some idea or troubleshoot technique. I tried some troubleshooting which I saw from Seagate support but it didn't work out. I have 450 GB data in disk. Should I go for replacement & How can I recover my data?

    It would be great if you can suggest something. Waiting for your positive quick response

    Regards,
    Praveen

    ReplyDelete
  124. Hi Naveen,
    Any info on working days & Time of Accel???

    -Chandra.

    ReplyDelete
  125. @ Praveen Chauhan - if it is in warranty - better to approach a data recovery center. Please check some earlier comments for details on this. If not in warranty/you don't care about warranty, I would suggest to open it up and check in Linux.

    @ Chandra - nope. No idea. Better you contact them.

    ReplyDelete
  126. Accel Bangalore Office TImings:
    working hours will be 9:30 a.m to 5:30 p.m Monday to Saturday (2nd Saturday holiday)

    ReplyDelete
  127. @ Chandra - thanks for the update! Will update it on my post.

    ReplyDelete
  128. Hi Naveen, Thank thank you so much for this post. I will follow this to replace my drive. Thank you again...:)

    ReplyDelete
  129. Hello Anonymouse :) - glad to see that I have been of help!!

    ReplyDelete
  130. Hi Naveen, is it invoice is required to claim warranty? I have lost invoice copy for the HDD. But as per seagate warranty check, my HDD is in warranty till 2014.

    ReplyDelete
  131. Today i visited service centre, they have not asked for any invoice. Before visit, i have done on line registration as u told above.. Ur suggestion was very much helpful, as they have asked for reg id. Also as per service engineer they ll replace the hdd within 1 week time.

    ReplyDelete
  132. @ Ram Prasad - yes, the invoice is not required for warranty replacement. Glad to be of help!

    ReplyDelete
  133. Hi,
    Thanks for ur information ....

    ReplyDelete
  134. @ Karthick - glad to be of help!

    ReplyDelete
  135. Hey

    Thanks for your post. I would have never found clean procedure and I appreciated you excellent navigation to achieve the goal.

    Thanks
    raags.rao
    Bangalore


    ReplyDelete
  136. @raags.rao - Happy to have been of help. This post has now 145 comments - none of which are spam!! :)

    ReplyDelete
  137. Today i had submitted a request to get my hard disk for replacement and had to face few issues.

    Firt is i had already had a profile created but it is year old and i had forgot my password. There is no option of reseting my password in the website. had to again create new one and got the request raised....

    Also there is no contact info of the service centre.. No address No contact us tab on there website and no Phone number... i dailed the one published on this website for accel frontline and spoke with the Representative regarding the replacement....

    Need this website to be improved

    ReplyDelete
  138. For resetting your password send email to India CSO with your Customer id and they will send you your password...

    i just got mine.. but still we should have had a reset password option on the website itself ...

    ReplyDelete
  139. Thanks for the information. Good to know that they are not asking for the invoice; as I am absolutely sure, I'll never find it :P

    ReplyDelete
  140. Would their centre be open today? Or would I have to go next Saturday?

    ReplyDelete
  141. Stupid Site..! It's not even helping me to create my profile after I submit the security 'letters' check..

    ReplyDelete
  142. reaching the destination thru google navigation is troublesome...it took me 3kms away from the place...later i was told tht andra bank n finally made up!

    ReplyDelete
  143. @jagadish kumar - thanks for the update regarding the password reset for the Accel online site

    @biman tripathy - haha, yeah I am not sure how many of us actually keep our receipts!

    @Anonymouse - hope you were able to get it fixed

    @aksh - Yes, that is what exactly prompted me to put up this post with exact directions.

    ReplyDelete
  144. thank you so much bro...i got my disk replaced!!!!:):)
    one more doubt...will there be another replacement if the replaced drive is dead in warranty period?????i just hope it does not happen again!:(

    ReplyDelete
  145. @aksh - glad to have been of help again! Hahaha, don't be such a fatalist - here's to hoping that the disk doesn't die again!

    And seriously - move to WD. I have!

    ReplyDelete
  146. Hi ,

    Thanks for information . It is very very very useful.

    Sreeram

    ReplyDelete
  147. My Seagate 2TB Hard Disk Stopped working yesterday , it stopped getting detected by any pc .
    Can anyone suggest where i can get my data retrieved as i had nearly 1.6TB of data .
    Thank you so much .

    ReplyDelete
  148. I want to go the service center tomorrow ,i.e. Vijaya Dashami but I don't know whether it will be open for service or not ! They are not picking up the phones ,I have tried all the numbers given here . What do I do ?

    ReplyDelete
  149. Thanks a lot for the detailed post Naveen. you have helped a lot of people in times of dis(k)tress... :-)

    ReplyDelete
  150. @ Sreeram - glad to have been of help!

    @ Uday - please do go through some of the last few comments - you will find info on where to get data recovered

    @ Abhilash - poor idea to try and get something fixed on a holiday.

    @ Anant - :) happy to have been of help...

    ReplyDelete
  151. My micro usb port got dislocated and I called the service center at NR road. They told they won't do any service there but only send it to chennai for replacement and it will take more than 8 days. I don't want them to replacement it because its just a small issue of fixing the microusb back and i have 1TB data in it. But they told i can do backup from 3rd party.

    Is it true that they wont do service in bangalore and just send it to chennai for all the customers? Are they making this story so that customer wont ask for immdiate resolution? How much will it cost me to backup 1 TB of data? The cost of storing the data by the recovery company till HD is repaired is also included?

    ReplyDelete
    Replies
    1. When i send mail to india_cso@accelfrontline.in i am getting the below failure notification.

      MAILER-DAEMON@mac.mxout.managedbiz.net
      10:54 AM (10 minutes ago)

      to me
      Hi. This is the qmail-send program at mac.mxout.managedbiz.net.
      I'm afraid I wasn't able to deliver your message to the following addresses.
      This is a permanent error; I've given up. Sorry it didn't work out.

      :
      maildrop: maildir over quota.

      Delete
  152. @ mrcet007 - AFAIK, they only do replacements. They don't bother about trying to fix it here. Probably get paid well by Seagate to do so! As for backing up data, please check some previous comments where the location, price etc are mentioned. IIRC, they are quite high! You can contact them directly.

    And wait for the email problem to clear up. If you go ahead with data recovery without permission, they might not even replace your drive for you. Good luck!!

    ReplyDelete
  153. I went for servicing and the agreed for a replacement drive...
    the problem is that i have lost the drive replacement recipt ...

    also i have lost the bill of the drive..
    all i have is my customer id and hard drive box

    will i get my drive on these identifications???
    are they open on saturdays??

    ReplyDelete
  154. @ Ashutosh - Hopefully you have atleast the serial number of the drive! I am really not sure if these guys will help. Yes, they are open on Saturdays AFAIK. Please contact them directly.

    ReplyDelete
  155. SL.NO: 94
    SERVICE CENTER NAME :ACCEL CARE CENTER
    ADDRESS1 :AMATRA INFOTECH PRIVATE LIMITED
    ADDRESS2 :NO:2 & 3 , NEW RAJA BUILDING, 2ND FLOOR
    ADDRESS3 :NR ROAD
    ZIP :560002
    CITY :BANGALORE
    COUNTRY :India
    EMAIL :vigu@amatrainfotech.com
    PHONE1 :41129213
    PHONE2 :41129213
    MOBILE :9740975091
    FAX :41129214
    CONTACT NAME :VIGNESHWARI

    ReplyDelete
    Replies
    1. I had written a mail to accel seeking permission to open my hard disk for data recovery .
      Its been more than a week , can anyone tell me how long it takes for them to reply back or is there any other way for me to get their permission ??

      Delete
    2. Best you contact them direct then!

      Delete
  156. Hello Naveen
    My 1TB Seagate GoFlex External HDD suddenly was not opening. I was receiving an error msg "The drive is not formatted do u want to format it now". So after formatting the drive I was able to open the drive & recovered my files using a recovery software. The HDD was working fine for 2-3 days & again suddenly it refused to open. I formatted it again & lost all the data in it.
    I want to know what exactly is the problem with the drive? Will I get a replacement (it works fine after formatting) as it is still under warranty?

    ReplyDelete
    Replies
    1. Yes, AFAIK, you should be able to replace it under warranty.

      Delete
  157. Hi Naveen,
    First of all thanx for ur post. My HD model is STAC2000100 2TB external and the detachable adapter is causing the problem. It's one and half year old. I remember it having warranty of 3 years.
    The dealer gave me the bill of wrong serial number. So, I tried the warranty checker link. But it shows:

    "The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as components for their systems. You must contact your place of purchase for any warranty support on these drives.
    If you purchased this unit directly from Seagate, please return to the previous page and verify your Seagate customer number, because the customer number you entered ( IA12031885 ) does not match our records."

    Is there anyother possibily to check my warranty?
    Does it need to backup my data before going to service centre, as i have only problem with adapter not HD?
    Or CAn you help me to find shores to buy that adapter?

    ReplyDelete
    Replies
    1. No, I am not aware of any other method to check the warranty. Also, please remember that Accel only replaces drives. They will not repair it. So please backup any data.

      Good luck!

      Delete
  158. Hi, My seagate external hard disk(500 GB) is not working.It is showing malfunction error. Is it possible recover data in it? if so how can i recover. I bought it in Hyderabad is it possible to replace in Bangalore. I have Accel id. but don't bill

    ReplyDelete
    Replies
    1. Yes, though it is bought in Hyd, you can get it replaced in Bangalore. However, in terms of data recovery - please check with Accel for the permission for data recovery. Once they send you an email with their approval, you can contact a data recovery center for getting data recovered. Details are in the comments above.

      Delete
  159. Thank u Naveen, this blog has been of very much help to me. Glad I found it @ the first time. I have given my external 1TB drive for replacement to Accel n hopefully will be getting a replacement drive in couple of days. I'm not sure they will give a new drive or a repaired one .... :)
    I don't want my replaced drive also to get a "Heart Attack" !!!

    ReplyDelete
    Replies
    1. Glad to have been of help!!!

      AFAIK, they will give you a refurbished drive with the warranty date adjusted accordingly.

      Delete
  160. hi naveen, my hdd p/n 9sd2a4500 500gb external hdd is still under warrenty, i checked it through seagate warrenty check.but i dont have d bill of hdd. also i opened d external case of hdd. will these accel guys accept my hdd under warrenty.

    ReplyDelete
    Replies
    1. I don't think the bill is required. However, please go through the links to check if it will be covered in warranty - since you say that you opened the case!

      Delete
  161. HELLO MR. ROY, THIS IS SUPRATIM ROY,FROM BENGAL, MY 320GB SEAGATE HDD IS NOT WORKING ATALL. WHEN PLUGIN, IT GIVES THE MESSAGE THAT "THE USB DEVISE IS READY TO USE",FROM DEVICE MANAGER Im GETTING ITS EXISTENCE IN MY LAPY., BUT NO DRIVE IS SHOWING IN "MY COMPUTER", NO DATA CAN B RETRIEVED. I HAVE WARRANTY. BUT FROM LAST FEW MONTH Im TRYING TO TALK WITH SEAGAT'S INDIAN C.CARE, BUT Im NOT GETTING THEM,THERE IS NO NUMBER IN THEIR WEBSITE ALSO.PLEASE TELL ME THE WAY OF CONTACTING THEM. AND KINDLY TELL ME IN-CASE OF REPLACEMENT/REPAIRING BY THEM,IS THERE ANY CHANCE OF DISCLOSING PERSONAL DATA?? PLZ send ME THE WAY IN MY ID. I WILL B OBLIGED, MY ID IS : sprtm.roy.13@gmail.com

    ReplyDelete
    Replies
    1. Hello Supratim,

      Sorry - I am not replying to you by email. Here is my short answer - all the answers are in the comments or even on my original post. Please do go through it. Also - remember, Ctrl+f is your friend :)

      Delete
  162. I HAVE A SEAGATE FREE AGENT GO 500GB HARD DISK.THE PROBLEM WITH IT IS THAT ITS PORT WHERE THE USB IS CONNECTED HAS BECOME LOOSE SO IT IS NOT DETECTED UNTILL AND UNLESS I KEEP IT PRESSED REAL HARD.SO WILL IT BE REPAIRED AT ACCEL AND ALSO I AM NOT ABLE TO FIND MY BILL SO I DONT HAVE THE CUSTOMER NUMBER WHICH MEANS I CANT USE MY WARRANTY SERVICE.SO WILL THEY REPAIR IT WITHOUT THE BILL.I M READY TO PAY FOR IT.

    ReplyDelete
    Replies
    1. Well, you can check for warranty status on the Seagate site itself. With this, Accel might repair it for you.

      Delete
  163. Hi Naveen,

    Thanks. This blog helped me a great deal ! :-)

    ReplyDelete
  164. Thank you Naveen you are actually God....its been 3 days i am trying to get relevant information on replacing my HDD and now i found your blog.

    Just one question i have registered my profile on accel website and i have my customer id (AA..something)number then it says log call number also when i log a call it gives me a temporary call number and says that go to chennai service center for replacement.

    now i am wondering what do they need customer id or temporary call number? if temporary call number then if i go to delhi service center won't they say it is registered for chennai service center?

    here s call log message?
    "Thanks for registering your warranty claims with us.
    Your Temporary call Id is: WKLSGT13046102
    Your Phone No is: 0130-2245583
    Selected Service centre address is: Accel Frontline Limited ,
    PND
    NO 173 MOUNT PONMALLE HIGH ROAD
    NEAR TO MUGALIVAKKAM BUS STAND,
    CHENNAI.

    Phone No :66873133 "

    ReplyDelete
    Replies
    1. Hello! Nope, me no god! :)

      Here is the short answer. Send them an email mentioning that you are getting a temporary claim number and asking you to go to Chennai. They should reply saying that it is fine to go ahead and give it for replacement in their Bangalore office. I have a colleague who had the same problem.

      Hope this helps and good luck.

      Delete
  165. Hey Naveen i lost my down case of my external HD -2Tb ..The case that connects the desktop and the HD. I searched in S.P road in Bangalore and also called ACCEL service centre. They didnt provide any helpful info. Can you suggest me where can i get that mounted case ?

    Thanks,
    Sumanth

    ReplyDelete
    Replies
    1. Hello Sumanth. If you cannot get it in SP Road, I am not sure where you can get it from! Sorry.

      Delete
  166. HI naveen.
    you post is very helpful.i have a sea gate external 500gb haddisk Barracuda 7200.11.the warranty has expired. the hard disk has stopped working. i want to get it repaired .will i still have to register my profile at accel frontline website??.the destop does not detect the seagate harddisk. So should i go for repair or buy a new one?. please help.i will be waiting for ur reply.

    ReplyDelete
    Replies
    1. I would suggest that you try and create a profile on the Accel site. They will charge you for any work though.

      Delete
  167. Hey Naveen,

    thank you very much for posting this...i just finished creating my profile...will go to the office tomorrow and submit my drive...thank you again...

    ReplyDelete
  168. Thank you so much Naveen! Your information helped a lot.

    ReplyDelete
  169. Bangalore Service Center:
    http://myservice.accelwms.in/Message.aspx
    india_cso@accelfrontline.in
    Accel Frontline Services Ltd
    08041129213
    08041129214
    18004254535
    Amartha info, New Raja Building
    2nd floor, Above Andhra Bank
    N R Road. opp to Town Hall
    Bangalore.

    Check for Support & Solutions
    http://www.seagate.com/support/

    For Data Recovery
    Now Data Recovery
    8951548581, 7795153911
    No.55, S.V. Complex, K.R. Road
    Opp to Basavanagudi Police Station
    Basavanagudi, Bangalore - 560 004
    Website: htttp://www.nowdatarecovery.com
    Email:info@nowdatarecovery.com

    ReplyDelete
    Replies
    1. Thanks for the option Prashanth. Have you used this service from this vendor?

      Delete
  170. First of all naveen,thanks for all the info!Very detailed,specific and even after 2 years you still continue to reply to all the queries and comments.Hats off to you!I am planning to go to Accel tomorrow to get my Seagate Free Agent Go Flex portable 1 TB hard drive checked out since it is giving alot of problems(stuff doesn't get copied to and from it)inspite of formatting,running a complete disk check and using the seatools to try and fix it.It fails in all the diagnostic seatools tests so i think that means it needs to be replaced.It is in warranty period but is almost 2years old.The model isn't around anymore so if they have to make a replacement,will they give me another model or will they say they can't do it since the model is discontinued?

    ReplyDelete
    Replies
    1. Hey, no worries. Glad to be of help. I remember how badly I wanted this information when I wanted it! I have this colleague I helped out with this information some time back. He had the same model drive - the 1 TB drive. The drive wasn't getting detected in windows and he couldn't copy data. I was able to copy data for him through a SATA connection on my desktop so all was fine on the data front. And he tells me that he even got the drive replaced at Accel. Though it is an older model, as long as it is within warranty, they will replace/fix it for you.

      Good luck and let me know how it goes...

      Delete

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